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A global coverage
The Mondial Assistance Group consists of more than 9,800 employees spread across 35 companies in 28 countries. We have more than 400,000 service providers working with us to provide around-the-clock assistance to our clients and customers. We also rely upon an international network of trusted correspondents to help in countries where we do not have a physical presence. Visit any of our websites for further information.
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Major Milestones
Created in 2000, Mondial Assistance Group is the result of the successful integration of Swiss-based Elvia Travel Insurance and France's SACNAS-Mondial Assistance, two companies with 75 years of cumulative expertise in travel insurance and service solutions. In 2000 and 2001, the Mondial Assistance Group acquired World Access (USA), Worldcare (Australia) and AutoAssist (Thailand). Mondial Assistance became the Group’s Global Brand in 2006, paralleling the worldwide launch of a new logo, representative of its people-focused business and new common values. Today the Group’s global corporate brand is supported by a portfolio of specialty product brands. The Group is equally owned by AGF and RAS, both members of the ALLIANZ group.
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A worldwide, multi-lingual network of professionals
Mondial Assistance Group maintains 33 round-the-clock operations centres in 25 countries, spanning all continents. Its staff of nearly 8000 people speaks 40 languages, and is supported by a worldwide network of 400,000 service providers, including medical professionals and institutions, building specialists and home repair experts, auto mechanics, dealers and leasing agents, and airline and rail companies. Further support is provided by 240 correspondents, the Group's operational representatives, enabling it to intervene in every country around the world.
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Staying on the cutting edge with state-of-the-art resources
Collectively, the Group's operational teams perform nearly 10 million interventions a year. They have at their disposal a complete range of sophisticated, state-of-the-art tools and technologies. Telematics, telemedicine, cartography, the electronic transmission of information and GPS/GSM positioning systems are just a few. These tools enable the Group's teams to provide interactive, flexible, safe and quality services in any circumstance, in real time.
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Solutions for all business sectors and situations
Mondial Assistance designs solutions with the client's corporate culture in mind, for situations large or small, simple or complex, anytime, anywhere. They are tailor-made and based on the specific and evolving needs of these clients and their customers. When required, and when the client wishes it, Mondial Assistance works behind the scenes as a completely seamless extension of the corporate client’s brand. Here are just a few examples of the kinds of solutions the Group can provide: - Travel insurance and assistance offering benefits such as trip cancellation and interruption, loss of luggage, medical assistance, help desks.
- Emergency roadside repair around the world, from congested Asian cities to the Australian outback.
- Coordinating critical medical operations, repatriation and follow-ups.
- Home care assistance for a sick child of working parents.
- Complementary medical and first-aid services for incomplete health care.
- Assistance in domestic catastrophes due to floods, fires or electric storms.
- 24-hour tele-assistance for the elderly.
- Information call centres for public inquiries regarding new laws or other public matters.
- Assistance in planning travel itineraries and locating particular attractions.
The Group's array of solutions is anything but standard. Each client, each customer is unique, and the aim is to give them total satisfaction by responding to their particular needs efficiently, professionally, 24-hours-a-day, 365-days-a-year.
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